Custom Carpet Centers

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• Dan Morrison

  Jun, 04 2018
  ★ ☆ ☆ ☆ ☆
  Ordered a stair runner the first week of September 2016. I was told it would take 4-6 weeks to be ordered, bounded and installed. The store sent 3 different people out to measure. 1 guy came out 2 separate occasions to measure. From there the first "installer" came out, stated he had to go back to the shop to cut the runner (which I had been told it was all set to be "installed" hence, "installer")... and he NEVER returned. The second "installer" was supposed to come out Saturday afternoon between 2-4. I received a text at 2:15 pm stating he was sorry and couldn't make it out, but that he would make our house the first stop on Sunday. I reached out Sunday at 1pm to see what was going on, NO RESPONSE. Finally a third "installer" came out to our home today and after starting the install told me that the carpet was cut 4 stairs short (thanksgiving is in 6 days)......... Not sure how this happens after everything we were put through.

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